Customer Service

 Product Delivery

Delivery details are specific to item size/weight and the location of the delivery. Specific details regarding delivery are provided on a per order basis, within the checkout process.

The location of your delivery will affect the cost, additional delivery charges may be applied outside UK main land.

Orders received before 12pm will be dispatched the same day unless stated otherwise within the order process.

Leading logistic companies are used for delivery purposes, for any additional delivery requirements please contact us first to ensure that this is a service that we can provide.

Further details regarding delivery are supplied within the client area of registered users

Queries regarding delivery terms can be made via the website or your customer account area.

Returns

We believe our lingerie and products must live up to your highest expectations and our service must live up to the quality of our products. Our staff are always happy to advise and help our customers select the best products to suit your requirements.

Items not covered by our returns policy under the DSA2000 - knickers (unless part of a set), stockings, tights, bodystockings, stretch gloves and any other item 'which by it's nature goes out of shape when tried on', nipple pasties and eyelashes. Please do not return these items they will not be refunded and will be destroyed immediately upon receipt.

Items that have been used, washed, cleaned, damaged or soiled; items returned without full tags and packaging; items must be odour free, including the smell of smoke and perfume, will not be refunded.

Due to the nature of the products and our commitment to the highest leveles of customer satisfaction, we do not exchange. Simply re-order. 

Payment, Pricing & Promotions

We accept most major cards via PayPal Secure Payment Portal. Please be advised Wewantinow are a UK based company and our prices are in STERLING. Any error on the part of the customer to fail to read these details correctly, Wewantitnow will NOT be held responsible for.

From time to time we will hold seasonal promotions or special offers. Please check the site regularly and don't miss out.

Updating Account Information

You can update you account information at any time simply by logging in, updating your information and clicking 'Save'. If you are on a public computer, please do not forget to log out. The log out button is located at the top of the page under our email address.